4 customisable OKR examples for E Commerce

What are E Commerce OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

How you write your OKRs can make a huge difference on the impact that your team will have at the end of the quarter. But, it's not always easy to write a quarterly plan that focuses on outcomes instead of projects.

We have curated a selection of OKR examples specifically for E Commerce to assist you. Feel free to explore the templates below for inspiration in setting your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

Building your own E Commerce OKRs with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.

Our customisable E Commerce OKRs examples

You'll find below a list of Objectives and Key Results templates for E Commerce. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

1OKRs to improve E-commerce Platform and User Experience

  • ObjectiveImprove E-commerce Platform and User Experience
  • Key ResultAchieve a stable uptime of at least 99.9% to ensure seamless access for customers
  • TaskImprove server performance and reliability through regular maintenance and upgrades
  • TaskImplement robust backup systems and monitor data integrity to prevent potential downtime
  • TaskConduct frequent network audits and security checks to identify and resolve vulnerabilities
  • TaskEstablish an efficient incident response plan to promptly address any unforeseen issues or outages
  • Key ResultIncrease website loading speed by 30% to enhance user experience and reduce bounce rate
  • Key ResultDecrease average checkout time by 20% to streamline the purchasing process
  • TaskTrain staff on efficient checkout procedures and customer service skills
  • TaskStreamline payment process by accepting mobile payments and digital wallets
  • TaskOptimize store layout and organize merchandise for easy and quick access
  • TaskImplement self-checkout option to reduce wait time for customers
  • Key ResultImprove mobile responsiveness, resulting in a 15% increase in mobile conversions

2OKRs to improve Stability of E-commerce Platform

  • ObjectiveImprove Stability of E-commerce Platform
  • Key ResultAchieve a 95% uptime rate for payment processing services by collaborating with reliable payment service providers
  • Key ResultDecrease platform downtime by 20% through infrastructure upgrades and proactive monitoring
  • TaskUpgrade critical infrastructure components to ensure better performance and increased reliability
  • TaskEstablish regular maintenance and testing schedules to minimize unexpected downtime occurrences
  • TaskImplement improved monitoring systems to detect potential issues and address them proactively
  • TaskConduct infrastructure analysis to identify areas requiring upgrades for minimizing downtime
  • Key ResultIncrease average page load speed by 15% through performance optimization techniques
  • TaskOptimize and compress images to reduce their file sizes
  • TaskEnable cache settings to store static content and speed up page loading
  • TaskReduce server response time by optimizing database queries and code efficiency
  • TaskMinimize the number of HTTP requests by combining CSS and JavaScript files
  • Key ResultReduce customer support tickets related to technical issues by 25% through bug fixes and system improvements
  • TaskConduct thorough analysis of customer support tickets to identify common technical issues
  • TaskCollaborate with development team to prioritize and address identified bugs for resolution
  • TaskImplement regular system maintenance and updates to prevent potential technical issues
  • TaskEnhance user interface and provide clear instructions for self-help troubleshooting on customer portal

3OKRs to successfully launch the e-commerce web app

  • ObjectiveSuccessfully launch the e-commerce web app
  • Key ResultDevelop fully functional MVP by end of next month
  • TaskAssign development tasks to team members
  • TaskOutline features and requirements for MVP
  • TaskImplement, test, and finalize MVP
  • Key ResultBeta test the app with 500 users, achieving 90% satisfaction rate
  • TaskIdentify 500 potential users for beta testing
  • TaskExecute the beta test with the selected users
  • TaskAnalyze feedback to achieve 90% satisfaction rate
  • Key ResultIncrease user conversion rate to 50% post-launch
  • TaskImplement targeted remarketing campaigns to engage potential users
  • TaskConduct usability tests to identify potential conversion barriers
  • TaskOptimize website performance for a seamless user experience

4OKRs to successfully launch the MVP of our e-commerce platform

  • ObjectiveSuccessfully launch the MVP of our e-commerce platform
  • Key ResultImplement user testing and ship the final product with adjustments by next quarter
  • TaskDevelop a comprehensive user testing plan
  • TaskConduct user testing and gather feedback
  • TaskAdjust product based on feedback and ship
  • Key ResultDefine the necessary functions and features of the platform within two weeks
  • TaskOutline desired features for user interface
  • TaskIdentify key functions required for the platform
  • Taskfinalize functions and features list in two weeks
  • Key ResultFinish designing the platform and begin development by month's end
  • TaskInitiate the development process
  • TaskFinalize all design elements for the platform
  • TaskEstablish a clear development timeline

E Commerce OKR best practices to boost success

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability Insights DashboardTability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to weekly OKR check-ins

Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.

Being able to see trends for your key results will also keep yourself honest.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

How to turn your E Commerce OKRs in a strategy map

OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:

  • It brings the goals back to the top of the mind
  • It will highlight poorly set OKRs
  • It will surface execution risks
  • It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

More E Commerce OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

What's next? Try Tability's goal-setting AI

You can create an iterate on your OKRs using Tability's unique goal-setting AI.

Watch the demo below, then hop on the platform for a free trial.

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