What are It Operations OKRs?
The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for It Operations to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
How to write your own It Operations OKRs
Option 1. Turn ideas into OKRs with Tability AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here.
You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.
- 1. Go to Tability's plan editor
- 2. Click on the "Generate goals using AI" button
- 3. Use natural language to describe your goals
Tability will then use your prompt to generate a fully editable OKR template.
Watch the video below to see it in action 👇
Option 2. Optimise existing OKRs with Tability Feedback tool
If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.
- 1. Go to Tability's plan editor
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on "Generate analysis"
Tability's Strategy Map makes it easy to see all your org's OKRsTability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
You can then decide to accept the suggestions or dismiss them if you don't agree.
Option 3. Use the free OKR generator
If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.
Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.
It Operations OKRs examples
You'll find below a list of Objectives and Key Results templates for It Operations. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
OKRs to enhance IT operational efficiency through data-driven innovations
ObjectiveEnhance IT operational efficiency through data-driven innovations
KRImplement 2 new data-driven tools to ensure 10% faster project delivery
Research top-rated data-driven tools for project management- Train team on new tool integration and usage
- Monitor project delivery speed improvements regularly
- KRIncrease the use of automated processes by 20% to reduce manual work
- Identify tasks that can be automated efficiently
- Invest in higher-quality automation software
- Train staff on implementing these automated processes
- KRDecrease IT incident response time by 15% through predictive analytics
- Regularly review analytics to optimize incident response
- Train IT staff on predictive analytics tools' usage
- Implement predictive analytics software in the IT department
OKRs to enhance the organization's information technology efficiency and security
- ObjectiveEnhance the organization's information technology efficiency and security
- KRIncrease IT systems uptime to 99.9% across all operations
- Introduce proactive system performance monitoring
- Regularly update and patch all software systems
- Implement robust and diverse backup servers for essential systems
- KRImplement multi-factor authentication for 90% of users to enhance security
- Guide users through the multi-factor adoption process
- Choose a suitable multi-factor authentication system
- Identify and classify users based on access levels and security requirements
- KRDecrease system-related user complaints by 30% through proactive IT support improvements
- Enhance technical troubleshooting protocols
- Implement continuous monitoring for system performance
- Develop comprehensive IT support training programs
OKRs to enhance IT operations and service delivery
- ObjectiveEnhance IT operations and service delivery
- KRDecrease ticket resolution time by 15% by improving processes and training
- Develop comprehensive procedure training for staff
- Implement and monitor changes to track improvements
- Analyze current ticket resolution processes for inefficiencies
- KRImplement new software to optimize operations resulting in 20% increase in productivity
- Select appropriate productivity software
- Implement software and train staff
- Identify areas of operations needing optimization
- KRIncrease client satisfaction scores for service delivery by 10% through refined communication
- Train staff on effective and empathetic client communication
- Set up periodic consumer surveys for feedback collection
- Implement a system for regular client communication updates
OKRs to efficiently manage and improve IT conference call operations
- ObjectiveEfficiently manage and improve IT conference call operations
- KRConduct training sessions to enhance team's troubleshooting skills by 30%
- Implement and monitor the training sessions regularly
- Identify gaps in current troubleshooting abilities of team members
- Develop a comprehensive training plan to address these gaps
- KRReduce technical issues during calls by 50% through system optimization
- Identify common technical issues during calls
- Implement and monitor the effectiveness of updates
- Develop system updates to address these issues
- KRIncrease participant satisfaction rate to 95% based on post-call surveys
- Design a regular review and improvement process
- Train representatives in customer service excellence
- Implement participant feedback from surveys
OKRs to enhance IT service delivery with 30% faster response time
- ObjectiveImprove IT service delivery response time
- KRImplement automation to decrease time spent on common IT tasks by 50%
- Identify common IT tasks that can be automated
- Research and select appropriate automation tools/software
- Develop and test automation scripts for identified IT tasks
- Implement automation and monitor progress for effectiveness
- KRReduce average response time to IT tickets by 30%
- Implement automated ticket routing based on issue type and urgency level
- Provide ongoing training for IT staff on efficient ticket resolution strategies
- Regularly review and optimize ticket resolution processes based on performance metrics
- Establish a priority system based on business impact
- KRTrain IT staff on new tools and processes to improve efficiency by 20%
- KRIncrease the percentage of resolved tickets within SLA by 25%
- Improve ticket routing and escalation procedures
- Increase training and support for agents
- Review and update SLA benchmarks regularly
- Streamline communication channels with customers
OKRs to enhance effectiveness of ITSM help desk operations
- ObjectiveEnhance effectiveness of ITSM help desk operations
- KRIncrease ticket resolution rate by 30%
- Employ additional qualified customer service representatives
- Streamline ticket resolution process for efficiency
- Implement training sessions for enhanced customer service skills
- KRImprove customer satisfaction score by 15%
- Implement comprehensive employee customer service training
- Enhance product or service quality based on reviews
- Regularly solicit customer feedback and make improvements
- KRReduce average response time to within 2 hours
- Allocate more resources to customer service interactions
- Train staff on speedy, effective response methods
- Implement a more efficient ticketing system
OKRs to fully integrate Abnormal Security tool in SecOps ecosystem with IT partnership
- ObjectiveFully integrate Abnormal Security tool in SecOps ecosystem with IT partnership
- KREliminate 75% of detected security threats using the Abnormal Security tool by term end
- Use Abnormal Security tool to neutralize threats
- Identify and analyze detected security threats
- Complete training on Abnormal Security tool
- KRAchieve 90% Abnormal Security tool deployment across all IT infrastructure within quarter
- Identify systems not yet using the Abnormal Security tool
- Develop a staggered implementation schedule for all remaining infrastructure
- Monitor and report on deployment progress weekly
- KRConduct 3 collaborative training sessions to foster seamless use and understanding among SecOps team
- Prepare training materials and exercises
- Schedule 3 collaborative training sessions
- Determine training topics relevant to SecOps team
OKRs to enhance productivity and operation efficiency in IT management
- ObjectiveEnhance productivity and operation efficiency in IT management
- KRImprove system uptime to 99.9%
- Establish a comprehensive system monitoring plan
- Regularly conduct preventive maintenance and updates
- Implement redundancy in key system infrastructure components
- KRImplement a new IT project management tool with 90% team adoption
- Identify a suitable IT project management tool for the team
- Conduct tool training sessions to ensure 90% adoption
- Monitor and address any adoption issues regularly
- KRReduce IT incident response time by 30%
- Train IT staff in streamlined incident response processes
- Implement automated alert systems for quicker incident identification
- Regularly review and refine existing response protocols
OKRs to implement automation for processing work intake forms
- ObjectiveImplement automation for processing work intake forms
- KRTrain 100% of relevant employees on use and troubleshooting of automated system
- Identify all employees using the automated system
- Develop comprehensive training for system usage
- Schedule and conduct troubleshooting sessions
- KRFinalize tool selection for automation process by validating three possible options
- Make final selection based on evaluations and team feedback
- Consult team for tool preferences and feasibility
- Evaluate features and capabilities of three automation tools
- KRDesign and test the automation process on 50% of intake forms successfully
- Develop and implement automation processes for selected forms
- Conduct thorough testing to confirm successful automation
- Identify which intake forms are ideal for automation
OKRs to accelerate response time by 50%
- ObjectiveAccelerate response time by 50%
- KRImplement automation tools to quicken response turnaround
- Research different automation tools available on the market
- Train staff to effectively use the chosen automation tools
- Choose and purchase the appropriate automation software
- KROptimize workflow to increase answer-generation speed by 50%
- Identify bottlenecks slowing down answer-generation process
- Implement proven strategies or tools to improve workflow efficiency
- Regularly monitor and assess performance improvements
- KRReduce research time for replies by efficiently managing resources
- Implement efficient documentation and organization systems
- Train staff on advanced research methods
- Utilize automation tools to expedite research processes
It Operations OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to track your It Operations OKRs
Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, once you get comfortable you can graduate to a proper OKRs-tracking tool.
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More It Operations OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to improve website's overall usability
- OKRs to scale the startup to achieve unicorn status
- OKRs to enhance customer satisfaction and drive innovation in sales operations
- OKRs to increase Atlassian licensing sales by 50%
- OKRs to successfully complete the construction progression course
- OKRs to deliver stunning 3D art for the upcoming game