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What are Satisfaction Survey OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
How you write your OKRs can make a huge difference on the impact that your team will have at the end of the quarter. But, it's not always easy to write a quarterly plan that focuses on outcomes instead of projects.
That's why we have created a list of OKRs examples for Satisfaction Survey to help. You can use any of the templates below as a starting point to write your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
The best tools for writing perfect Satisfaction Survey OKRs
Here are 2 tools that can help you draft your OKRs in no time.
Tability AI: to generate OKRs based on a prompt
Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.
- 1. Create a Tability account
- 2. Click on the Generate goals using AI
- 3. Describe your goals in a prompt
- 4. Get your fully editable OKR template
- 5. Publish to start tracking progress and get automated OKR dashboards
Watch the video below to see it in action 👇
Tability Feedback: to improve existing OKRs
You can use Tability's AI feedback to improve your OKRs if you already have existing goals.
- 1. Create your Tability account
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on Generate analysis
- 4. Review the suggestions and decide to accept or dismiss them
- 5. Publish to start tracking progress and get automated OKR dashboards
Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
Satisfaction Survey OKRs examples
You'll find below a list of Objectives and Key Results templates for Satisfaction Survey. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
OKRs to improve efficiency and satisfaction in stakeholder management
ObjectiveImprove efficiency and satisfaction in stakeholder management
KRIncrease participation in stakeholder meetings by at least 20% through proactive outreach
Identify stakeholders not regularly attending meetings- Provide agendas ahead to generate stakeholder interest
- Develop personalized email reminders for these stakeholders
- KRConduct fortnightly satisfaction survey for at least 75% of stakeholders
- Circulate the survey and ensure 75% participation
- Develop a relevant and concise satisfaction survey
- Identify key stakeholders for fortnightly satisfaction survey
- KRResolve 90% of stakeholder issues within 48 hours of first contact
- Set up an efficient issue-tracking system
- Prioritize and address critical issues immediately
- Communicate updates and solutions promptly
OKRs to improve Advisory NPS through baseline measurement and analysis
- ObjectiveImprove Advisory NPS through baseline measurement and analysis
- KRDevelop and implement targeted improvement strategies based on Advisory NPS insights
- Implement the planned improvement strategies systematically
- Analyze Advisory NPS feedback to identify areas for improvement
- Develop strategies to address identified weaknesses
- KRConduct customer satisfaction survey to gather Advisory NPS data
- Develop a comprehensive customer satisfaction survey
- Send survey to existing advisory customers
- Analyze survey results for NPS data
- KRAnalyze and compare Advisory NPS scores across different customer segments
- Analyze Advisory NPS scores for each segment
- Categorize customers into different segments
- Compare NPS scores across all segments
OKRs to boost overall employee satisfaction levels
- ObjectiveBoost overall employee satisfaction levels
- KRImplement at least two employee suggested improvements
- Implement the two most effective and relevant suggestions
- Evaluate feasibility and impact of these proposed improvements
- Collect suggestions for improvement from all employees
- KRConduct 'satisfaction and feedback' survey from 90% of employees
- Design a comprehensive 'satisfaction and feedback' survey
- Analyze and report findings from completed surveys
- Distribute the survey to all employees
- KRAchieve a 20% improvement in employee satisfaction survey scores
- Develop solutions addressing survey feedback
- Implement regular team building activities
- Conduct regular anonymous employee satisfaction surveys
OKRs to enhance the quality of client communication
- ObjectiveEnhance the quality of client communication
- KRRespond to all client queries within a 24-hour period
- Check emails and voicemails frequently throughout the day
- Set reminders to respond to all unanswered queries
- Prioritize responding to client inquiries immediately
- KRIncrease client satisfaction rate to over 90% through regular surveys
- Monitor survey results and make necessary adjustments
- Create and implement regular client satisfaction surveys
- Develop a feedback implementation strategy
- KRValidate client problems are resolved 95% of the time by feedback after issue resolution
- Implement a system to track resolution success rate
- Create a post-resolution follow-up procedure
- Instruct team to collect feedback from clients
OKRs to improve employee retention rates
- ObjectiveImprove employee retention rates
- KRImplement two new staff engagement initiatives with 80% participation
- Survey staff to understand interests and potential engagement initiatives
- Promote initiatives to staff and track participation
- Develop two new initiatives based on survey results
- KRIncrease employee satisfaction score by 15% via surveys
- Make necessary improvements based on survey feedback
- Analyze survey results to identify dissatisfaction areas
- Implement regular anonymous satisfaction surveys for all employees
- KRDecrease staff resignation rate by 5%
- Implement employee engagement and motivation programs
- Conduct regular employee feedback and satisfaction surveys
- Improve compensation and benefits package
OKRs to amplify the voice of our current customer base
- ObjectiveAmplify the voice of our current customer base
- KRImprove response rate on customer satisfaction reviews by 20%
- Introduce incentives for completed customer satisfaction reviews
- Optimize review request timing for increased engagement
- Send reminders for pending review completion
- KREngage 25% more customers in user experience surveys
- Boost survey advertisement across all media platforms
- Develop a compelling invitation for participation in surveys
- Offer incentives or rewards for survey participation
- KRIncrease customer feedback submission by 30%
- Implement a user-friendly feedback form on our website
- Offer incentives for customers who provide feedback
- Regularly promote the importance of customer feedback
OKRs to enhance customer experience by understanding our clients' valuation
- ObjectiveEnhance customer experience by understanding our clients' valuation
- KRAchieve 15% increase in customer satisfaction scores post-improvement implementation
- Adjust services based on feedback analysis
- Conduct analysis of received customer feedback
- Implement feedback collection system after improvements
- KRImprove client-identified areas by 30% based on survey results
- Review survey results identifying areas of improvement
- Implement the plan ensuring a 30% improvement
- Develop a strategic plan to address each area
- KRSurvey 80% clients on what they value in our service within 4 weeks
Satisfaction Survey OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
Save hours with automated OKR dashboards
Quarterly OKRs should have weekly updates to get all the benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, you can move to Tability to save time with automated OKR dashboards, data connectors, and actionable insights.
How to get Tability dashboards:
- 1. Create a Tability account
- 2. Use the importers to add your OKRs (works with any spreadsheet or doc)
- 3. Publish your OKR plan
That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.
More Satisfaction Survey OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to finalize performance management cycle for 2025 launch
- OKRs to achieve an 80+ score in work output
- OKRs to develop an AI application
- OKRs to enhance proficiency in reading CVC and long vowel words
- OKRs to decrease customer issue resolution time by 20%
- OKRs to enhance user satisfaction and engagement with our app