15 customisable OKR examples for Service Design Team
What are Service Design Team OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Writing good OKRs can be hard, especially if it's your first time doing it. You'll need to center the focus of your plans around outcomes instead of projects.
We understand that setting OKRs can be challenging, so we have prepared a set of examples tailored for Service Design Team. Take a peek at the templates below to find inspiration and kickstart your goal-setting process.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Service Design Team OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable Service Design Team OKRs examples
You will find in the next section many different Service Design Team Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).
Hope you'll find this helpful!
1. OKRs to develop comprehensive KPIs for service design enhancement
Develop comprehensive KPIs for service design enhancement
Identify and categorize 15 potential KPIs critical to service design by next month
Categorize selected KPIs based on importance- Analyze and select the top 15 KPIs
- Conduct research on potential service design KPIs
- Measure and achieve 25% improvement in service design efficiency using new KPIs
- Identify new KPIs relevant to service design efficiency
- Train staff in measuring and improving these new KPIs
- Implement changes, monitor progress and adjust as necessary
- Implement at least 10 newly defined KPIs in ongoing service design projects
- Monitor and adjust KPIs based on project outcomes
- Identify 10 key performance indicators for service design projects
- Incorporate the defined KPIs into ongoing projects
2. OKRs to develop relevant KPI examples for service designers in businesses
- Develop relevant KPI examples for service designers in businesses
- Identify 10 common KPIs used by service designers across various industries
- Interview service designers about their preferred KPIs
- Review industry reports for commonly used KPIs
- Research online for popular KPIs in service design
- Test three KPI implementation strategies with five businesses and solicit feedback
- Implement three KPI strategies in selected businesses
- Identify five businesses to test KPI strategies on
- Collect feedback from these businesses on effectiveness
- Create a detailed blueprint for implementing each KPI within two weeks
- Identify crucial KPIs relevant to the business's goals and operations
- Design a comprehensive implementation plan for each KPI
- Set a timeline and dedicate resources for KPI implementation
3. OKRs to streamline service requests via self-service platform
- Streamline service requests via self-service platform
- Decrease manual service requests by 70% through successful self-service implementation
- Develop comprehensive, user-friendly online self-service tools
- Train customers to utilize self-service effectively
- Monitor and improve self-service system constantly
- Train 80% of clients on the new self-service request system within 30 days
- Schedule and conduct training sessions for clients
- Track and follow up with untrained clients
- Develop a comprehensive training plan for the new system
- Implement a user-friendly self-service portal with all service request features by 60 days
- Design layout and structure for self-service portal
- Develop portal with all service request features
- Test portal usability and implement improvements
4. OKRs to boost IDV completion success for business clientele
- Boost IDV completion success for business clientele
- Achieve a 20% increase in successful IDV attempts by end of next quarter
- Improve user experience leading to a 25% increase in client satisfaction survey scores
- Enhance customer service response times and quality
- Initiate regular customer feedback loops for continuous improvement
- Revamp website layout for easy navigation and quick access
- Reduce by 15% the errors in the IDV process in the next quarter
- Implement targeted training to address identified issues
- Review and analyze errors in current IDV process
- Monitor and adjust the IDV process regularly
5. OKRs to to enhance customer satisfaction, effort score, and net promoter score
- To enhance customer satisfaction, effort score, and net promoter score
- Increase net promoter score by 8% via effective customer feedback mechanisms
- Develop a robust system for addressing complaints
- Train staff in effective customer service techniques
- Implement regular customer satisfaction surveys
- Boost customer satisfaction index by 10% through improved service quality
- Implement comprehensive staff training to improve customer service skills
- Monitor and fix identified service quality issues in a timely manner
- Develop a robust customer feedback system to identify service quality issues
- Reduce customer effort score by 15% by simplifying user journeys
- Streamline user interface for simplicity and comfort
- Identify complex steps in current user journeys
- Implement effective user feedback mechanisms
6. OKRs to enhance overall user experience on our platform
- Enhance overall user experience on our platform
- Decrease user complaint rate by 10%
- Enhance user interface for easier navigation
- Implement proactive customer service training
- Improve product quality testing processes
- Improve user satisfaction score by 20%
- Implement regular customer feedback and survey sessions
- Offer prompt and effective customer support service
- Enhance product features based on user suggestions
- Increase average session duration by 15%
- Produce engaging, high-quality content
- Implement effective CTAs on pages
- Improve site speed for enhanced user experience
7. OKRs to boost trial and subscription activations for TTC audience
- Boost trial and subscription activations for TTC audience
- Enhance conversion rate from trials to subscriptions by 15% with improved user experience
- Improve user interface and navigational ease
- Streamline checkout process for trial to subscription conversion
- Tailor promotional offers to trial users
- Increase trial signups by 25% through targeted marketing strategies
- Enhance visibility of trial signups in all marketing channels
- Identify target audience's interests and common behavior patterns
- Develop personalized marketing materials based on audience analysis
- Reduce churn rate of TTC subscribers by 10% by optimizing customer service response
- Enhance customer feedback channels to optimize service
- Develop quicker, more efficient response protocols
- Implement comprehensive customer service training for employees
8. OKRs to enhance customer satisfaction in car rental booking process
- Enhance customer satisfaction in car rental booking process
- Implement user-friendly interface increasing customer engagement by 35%
- Conduct user testing to understand interface improvement needs
- Collaborate with design team to create responsive layout
- Monitor analytics to track increased customer engagement
- Reduce booking errors and cancellation by 30%
- Provide training for staff on efficient booking management
- Implement a double-check system before finalizing bookings
- Introduce customer verification steps to reduce errors
- Increase customer service response time by 40%
- Implement comprehensive training for customer service representatives
- Hire more customer service representatives
- Invest in efficient customer service software
9. OKRs to enhance platform performance through strategic commercial projects
- Enhance platform performance through strategic commercial projects
- Increase platform user engagement rate by 25%
- Enhance user experience with personalized content
- Develop and implement new, interactive features to the platform
- Organize regular virtual events for user engagement
- Add 3 new significant revenue-driving features
- Develop a business case for each proposed feature
- Implement, test, and launch the new features
- Identify prospective features based on customer feedback and market trends
- Achieve a 15% reduction in overall platform churn rate
- Develop a comprehensive customer retention strategy
- Implement customer satisfaction surveys to identify areas for improvement
- Enhance customer service training protocols
10. OKRs to establish distinct service processes for every client
- Establish distinct service processes for every client
- Implement client-specific service processes for 50% of clients in portfolio
- Identify 50% of clients needing specific service processes
- Train the team to implement these custom service processes
- Develop customized service processes for these identified clients
- Track success of individualized processes with 85% client satisfaction reported
- Implement a client feedback survey after each completed process
- Making necessary adjustments based on feedback results
- Analyze data to identify areas of dissatisfaction
- Develop bespoke service process templates for 70% of clients by the quarter-end
- Implement these templates within client workflows
- Design custom service process templates
- Identify 70% of clients needing bespoke service processes
11. OKRs to enhance design skills and output
- Enhance design skills and output
- Complete 3 advanced design skill training courses with a final score of 85%
- Achieve a final score of 85% in each course
- Research and select 3 advanced design skill training courses
- Attend and complete all course material thoroughly
- Produce 12 innovative design projects meeting client satisfaction levels of 90%
- Gather client requirements and preferences for each design project
- Develop unique and innovative design concepts based on client needs
- Incorporate client feedback into final design revisions for approval
- Reduce design process time by 20% while maintaining quality metrics
- Train team in rapid prototyping techniques
- Implement efficient design software and tools
- Establish clear, streamlined design workflow
12. OKRs to establish an expert IC design team
- Establish an expert IC design team
- Secure a minimum score of 85% on client satisfaction surveys by project completion
- Resolve client issues promptly and effectively
- Implement regular client meetings for updates and feedback
- Deliver high-quality work consistently and punctually
- Fill all job vacancies with skilled IC designers within 8 weeks
- Finalize hiring and onboard skilled IC designers
- Schedule and conduct interviews for eligible candidates
- Post all IC designer vacancies on relevant job platforms
- Ensure all team members obtain at least one industry certification in IC design
- Monitor team progress towards certification completion
- Develop a training plan for certification prep
- Identify relevant industry certifications in IC design
13. OKRs to establish leadership in impactful digital product delivery
- Establish leadership in impactful digital product delivery
- Increase user engagement metrics by 20% across all digital products
- Develop and implement compelling content to attract users
- Launch promotional campaigns to drive user engagement
- Enhance interactivity features and UX across platforms
- Ensure customer satisfaction rate surpasses 80% via enhanced digital experiences
- Provide quick and effective online customer service
- Implement user-friendly interfaces in digital platforms
- Offer personalized digital experiences based on customer preferences
- Launch 3 new innovative features improving product performance by 15%
- Identify areas in current product requiring performance enhancements
- Develop three innovative features targeting identified areas
- Test and integrate these features into the existing product
14. OKRs to enhance product value and user discovery speed
- Enhance product value and user discovery speed
- Increase customer satisfaction rate by 20% through product enhancements
- Conduct regular quality checks for product enhancements
- Implement customer feedback into product improvement plans
- Train customer service to address product-related queries effectively
- Increase product conversion rate by 10% through user-centric design improvements
- Research market trends and consumer preferences in product design
- Implement design changes based on research data
- Test and analyze results for design improvements
- Lower average time-to-value for new users by 15% with improved onboarding process
- Implement a well-structured induction program for new users
- Create engaging, user-friendly tutorial videos for swift learning
- Simplify the initial login process for user convenience
15. OKRs to streamline onboard services for robust engagement environment
- Streamline onboard services for robust engagement environment
- Decrease user churn rate by 15% via optimizing onboarding process
- Integrate a user feedback system during onboarding process
- Regularly update onboarding materials based on metrics analysis
- Redesign onboarding tutorials to highlight software's key features
- Increase customer engagement rates by 20% through enhanced onboard services
- Conduct regular surveys to assess and improve onboard services
- Improve onboard service responsiveness to customer inquiries/requests
- Develop new, engaging onboard activities for customers
- Implement 3 new features that improve onboarding experience, verified by user feedback
- Identify pain points in the current onboarding process
- Develop and integrate 3 user-centric features
- Gather user feedback post-implementation
Service Design Team OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tability's audit dashboard will highlight opportunities to improve OKRsTip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tability's check-ins will save you hours and increase transparencyTip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your Service Design Team OKRs in a strategy map
Quarterly OKRs should have weekly updates to get all the benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
Tability's Strategy Map makes it easy to see all your org's OKRsIf you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Service Design Team OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to achieve an 85% or above in my English class
- OKRs to establish a comprehensive knowledge base for the organization's systems and projects
- OKRs to enhance software and component quality
- OKRs to finalize and launch our product
- OKRs to increase revenue by optimizing sales strategies and processes
- OKRs to enhance positive online presence to boost brand reputation
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.