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tability.ioWhat are Issue Resolution Team OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.
We have curated a selection of OKR examples specifically for Issue Resolution Team to assist you. Feel free to explore the templates below for inspiration in setting your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Issue Resolution Team OKRs examples
We've added many examples of Issue Resolution Team Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.
Hope you'll find this helpful!
OKRs to timely resolution of IT network, hardware, software and ERP related issues
ObjectiveTimely resolution of IT network, hardware, software and ERP related issues
KRMaintain a 90% rate of resolving IT network issues within agreed service levels
Establish stringent service level agreements- Implement weekly monitoring of IT network performance
- Conduct regular training for IT resolution team
- KRAchieve 85% success rate in handling hardware and software issues in first contact
- Train staff on recent software and hardware troubleshooting techniques
- Monitor and adjust response strategies weekly for effectiveness
- Develop comprehensive diagnostic checklists for issue resolution
- KRIncrease ERP issue resolution efficiency by 15% through expert training sessions
- Design expert training programs catering to these issues
- Identify key problem areas in current ERP issue handling
- Implement and monitor the training sessions regularly
OKRs to enhance efficiency in resolving issues
- ObjectiveEnhance efficiency in resolving issues
- KRReduce average issue resolution time by 20%
- Optimize workflow for faster issue escalation
- Develop quicker diagnostic tools for common issues
- Implement more efficient customer service training protocols
- KRComplete 95% of resolutions within estimated timelines
- Prioritize resolutions based on urgency and timeline
- Increase efficiency through productive task management
- Consistently monitor progress to keep within estimates
- KRIncrease customer satisfaction rate to 85% post-resolutions
- Invest in customer relationship management software
- Train staff on advanced customer service skills
- Implement a follow-up system for resolved customer issues
OKRs to enhance incident resolution quality by minimizing issue recurrence
- ObjectiveEnhance incident resolution quality by minimizing issue recurrence
- KRDecrease average incident resolution time by 15%
- Streamline communication processes between teams
- Implement incident management training for all team members
- Optimize workflows via automation tools
- KRIncrease resolver team's satisfaction score by 20%
- Provide regular training sessions to enhance skills
- Implement a rewarding system for well-performing team members
- Improve communication channels for better collaboration
- KRReduce incident reoccurrence rate by 30%
- Enhance existing incident response procedures
- Implement rigorous post-incident reviews to identify causes
- Increase staff training in incident prevention strategies
OKRs to implement a new CMS successfully
- ObjectiveImplement a new CMS successfully
- KRTrain and upskill DevOps team members to effectively support and maintain the CMS
- KRDecrease the average time to resolve CMS-related issues by 20%
- Conduct regular audits to identify and address recurring CMS-related issues proactively
- Implement regular training sessions for CMS support staff to enhance their technical skills
- Streamline CMS Issue Resolution Process through Standard Operating Procedures (SOPs) and guidelines
- Improve communication channels to expedite issue escalation and resolution
- KRCollaborate with the service partner to ensure smooth integration of the CMS
- Clearly define the roles and responsibilities of each team member involved in the integration process
- Establish a communication protocol to ensure efficient information sharing between all parties involved
- Develop a structured timeline with key milestones for the CMS integration project
- Set up regular meetings with the service partner to discuss the CMS integration progress
- KRSuccessfully deploy and configure the new CMS on the production environment
- Collaborate with IT team to ensure compatibility of CMS with existing infrastructure
- Conduct thorough testing of the new CMS on a staging environment before deployment
- Develop a detailed step-by-step deployment plan for CMS implementation
- Configure user permissions and roles in the production environment for effective CMS usage
OKRs to optimise the recent ERP implementation and rectify outstanding issues
- ObjectiveOptimise the recent ERP implementation and rectify outstanding issues
- KRIdentify and diagnose 100% of current ERP issues within the first month
- Enumerate all existing issues related to the ERP system
- Prioritize issues based on severity and effect
- Develop a valid diagnostic approach for each issue
- KRDevelop a robust action plan addressing all identified issues by week 6
- Create a comprehensive, step-by-step plan for each issue
- Prioritize all identified issues by importance and impact
- Allocate resources and designate responsibilities for execution
- KRAchieve at least 90% resolution rate of identified issues by end of the quarter
- Develop a clear system for tracking and resolving identified issues
- Regularly review and adjust strategies based on resolution progress
- Prioritize, delegate and monitor resolution tasks among employees
OKRs to decrease customer issue resolution time by 20%
- ObjectiveDecrease customer issue resolution time by 20%
- KRImplement new ticketing system to streamline support process in 4 weeks
- Create a system implementation and training plan
- Research and select appropriate ticketing system software
- Execute the plan and monitor its effectiveness
- KRIncrease first-contact resolution rate to 75% from current rate
- Monitor and adjust strategies based on resolution rates
- Implement specialized training to address identified issues
- Analyze recent unresolved customer interactions for common issues
- KRTrain customer support staff in issue escalation and resolution techniques
- Schedule regular role-play exercises to simulate escalation scenarios
- Conduct a needs assessment for escalation training among support staff
- Develop a comprehensive training curriculum on issue resolution techniques
How to write your own Issue Resolution Team OKRs
1. Get tailored OKRs with an AI
You'll find some examples below, but it's likely that you have very specific needs that won't be covered.
You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.
- 1. Go to Tability's plan editor
- 2. Click on the "Generate goals using AI" button
- 3. Use natural language to describe your goals
Tability will then use your prompt to generate a fully editable OKR template.
Watch the video below to see it in action 👇
Option 2. Optimise existing OKRs with Tability Feedback tool
If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.
- 1. Go to Tability's plan editor
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on "Generate analysis"
Tability's Strategy Map makes it easy to see all your org's OKRsTability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
You can then decide to accept the suggestions or dismiss them if you don't agree.
Option 3. Use the free OKR generator
If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.
Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.
Issue Resolution Team OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to track your Issue Resolution Team OKRs
The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Issue Resolution Team OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to improve talent onboarding and retention strategies
- OKRs to turn users into true fans
- OKRs to increase expertise and execution in product knowledge and implementation
- OKRs to achieve 10% organic growth via event marketing
- OKRs to secure new clientele from three distinct sectors
- OKRs to successfully transition to platform x with an upgraded redemption flow