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6 OKR examples for Issue Resolution Team

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What are Issue Resolution Team OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.

We have curated a selection of OKR examples specifically for Issue Resolution Team to assist you. Feel free to explore the templates below for inspiration in setting your own goals.

If you want to learn more about the framework, you can read our OKR guide online.

The best tools for writing perfect Issue Resolution Team OKRs

Here are 2 tools that can help you draft your OKRs in no time.

Tability AI: to generate OKRs based on a prompt

Tability AI allows you to describe your goals in a prompt, and generate a fully editable OKR template in seconds.

Watch the video below to see it in action 👇

Tability Feedback: to improve existing OKRs

You can use Tability's AI feedback to improve your OKRs if you already have existing goals.

AI feedback for OKRs in Tability

Tability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.

Issue Resolution Team OKRs examples

We've added many examples of Issue Resolution Team Objectives and Key Results, but we did not stop there. Understanding the difference between OKRs and projects is important, so we also added examples of strategic initiatives that relate to the OKRs.

Hope you'll find this helpful!

OKRs to timely resolution of IT network, hardware, software and ERP related issues

  • ObjectiveTimely resolution of IT network, hardware, software and ERP related issues
  • KRMaintain a 90% rate of resolving IT network issues within agreed service levels
  • TaskEstablish stringent service level agreements
  • TaskImplement weekly monitoring of IT network performance
  • TaskConduct regular training for IT resolution team
  • KRAchieve 85% success rate in handling hardware and software issues in first contact
  • TaskTrain staff on recent software and hardware troubleshooting techniques
  • TaskMonitor and adjust response strategies weekly for effectiveness
  • TaskDevelop comprehensive diagnostic checklists for issue resolution
  • KRIncrease ERP issue resolution efficiency by 15% through expert training sessions
  • TaskDesign expert training programs catering to these issues
  • TaskIdentify key problem areas in current ERP issue handling
  • TaskImplement and monitor the training sessions regularly

OKRs to enhance efficiency in resolving issues

  • ObjectiveEnhance efficiency in resolving issues
  • KRReduce average issue resolution time by 20%
  • TaskOptimize workflow for faster issue escalation
  • TaskDevelop quicker diagnostic tools for common issues
  • TaskImplement more efficient customer service training protocols
  • KRComplete 95% of resolutions within estimated timelines
  • TaskPrioritize resolutions based on urgency and timeline
  • TaskIncrease efficiency through productive task management
  • TaskConsistently monitor progress to keep within estimates
  • KRIncrease customer satisfaction rate to 85% post-resolutions
  • TaskInvest in customer relationship management software
  • TaskTrain staff on advanced customer service skills
  • TaskImplement a follow-up system for resolved customer issues

OKRs to enhance incident resolution quality by minimizing issue recurrence

  • ObjectiveEnhance incident resolution quality by minimizing issue recurrence
  • KRDecrease average incident resolution time by 15%
  • TaskStreamline communication processes between teams
  • TaskImplement incident management training for all team members
  • TaskOptimize workflows via automation tools
  • KRIncrease resolver team's satisfaction score by 20%
  • TaskProvide regular training sessions to enhance skills
  • TaskImplement a rewarding system for well-performing team members
  • TaskImprove communication channels for better collaboration
  • KRReduce incident reoccurrence rate by 30%
  • TaskEnhance existing incident response procedures
  • TaskImplement rigorous post-incident reviews to identify causes
  • TaskIncrease staff training in incident prevention strategies

OKRs to implement a new CMS successfully

  • ObjectiveImplement a new CMS successfully
  • KRTrain and upskill DevOps team members to effectively support and maintain the CMS
  • KRDecrease the average time to resolve CMS-related issues by 20%
  • TaskConduct regular audits to identify and address recurring CMS-related issues proactively
  • TaskImplement regular training sessions for CMS support staff to enhance their technical skills
  • TaskStreamline CMS Issue Resolution Process through Standard Operating Procedures (SOPs) and guidelines
  • TaskImprove communication channels to expedite issue escalation and resolution
  • KRCollaborate with the service partner to ensure smooth integration of the CMS
  • TaskClearly define the roles and responsibilities of each team member involved in the integration process
  • TaskEstablish a communication protocol to ensure efficient information sharing between all parties involved
  • TaskDevelop a structured timeline with key milestones for the CMS integration project
  • TaskSet up regular meetings with the service partner to discuss the CMS integration progress
  • KRSuccessfully deploy and configure the new CMS on the production environment
  • TaskCollaborate with IT team to ensure compatibility of CMS with existing infrastructure
  • TaskConduct thorough testing of the new CMS on a staging environment before deployment
  • TaskDevelop a detailed step-by-step deployment plan for CMS implementation
  • TaskConfigure user permissions and roles in the production environment for effective CMS usage

OKRs to optimise the recent ERP implementation and rectify outstanding issues

  • ObjectiveOptimise the recent ERP implementation and rectify outstanding issues
  • KRIdentify and diagnose 100% of current ERP issues within the first month
  • TaskEnumerate all existing issues related to the ERP system
  • TaskPrioritize issues based on severity and effect
  • TaskDevelop a valid diagnostic approach for each issue
  • KRDevelop a robust action plan addressing all identified issues by week 6
  • TaskCreate a comprehensive, step-by-step plan for each issue
  • TaskPrioritize all identified issues by importance and impact
  • TaskAllocate resources and designate responsibilities for execution
  • KRAchieve at least 90% resolution rate of identified issues by end of the quarter
  • TaskDevelop a clear system for tracking and resolving identified issues
  • TaskRegularly review and adjust strategies based on resolution progress
  • TaskPrioritize, delegate and monitor resolution tasks among employees

OKRs to decrease customer issue resolution time by 20%

  • ObjectiveDecrease customer issue resolution time by 20%
  • KRImplement new ticketing system to streamline support process in 4 weeks
  • TaskCreate a system implementation and training plan
  • TaskResearch and select appropriate ticketing system software
  • TaskExecute the plan and monitor its effectiveness
  • KRIncrease first-contact resolution rate to 75% from current rate
  • TaskMonitor and adjust strategies based on resolution rates
  • TaskImplement specialized training to address identified issues
  • TaskAnalyze recent unresolved customer interactions for common issues
  • KRTrain customer support staff in issue escalation and resolution techniques
  • TaskSchedule regular role-play exercises to simulate escalation scenarios
  • TaskConduct a needs assessment for escalation training among support staff
  • TaskDevelop a comprehensive training curriculum on issue resolution techniques

Issue Resolution Team OKR best practices

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tip #2: Commit to weekly OKR check-ins

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.

Being able to see trends for your key results will also keep yourself honest.

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

Save hours with automated OKR dashboards

AI feedback for OKRs in Tability

The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:

Spreadsheets are enough to get started. Then, once you need to scale you can use Tability to save time with automated OKR dashboards, data connectors, and actionable insights.

How to get Tability dashboards:

That's it! Tability will instantly get access to 10+ dashboards to monitor progress, visualise trends, and identify risks early.

More Issue Resolution Team OKR templates

We have more templates to help you draft your team goals and OKRs.

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