8 customisable OKR examples for Communication Staff
What are Communication Staff OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Writing good OKRs can be hard, especially if it's your first time doing it. You'll need to center the focus of your plans around outcomes instead of projects.
We have curated a selection of OKR examples specifically for Communication Staff to assist you. Feel free to explore the templates below for inspiration in setting your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Communication Staff OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable Communication Staff OKRs examples
You will find in the next section many different Communication Staff Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).
Hope you'll find this helpful!
1. OKRs to enhance staff communication efficiency with external partners
Enhance staff communication efficiency with external partners
Decrease emails to external partners by 30% through improved processes
Implement a regular review of communication procedures- Promote use of project management tools
- Train staff in effective email management methods
- Implement a training program for 80% of staff to improve communication skills
- Identify consultants to develop the communication skills program
- Track participation and completion rates
- Schedule the training sessions for the staff
- Reduce communication-related errors by 25% as measured by partner feedback
- Provide communication skills training to employees
- Implement a standardized communication protocol for all staff
- Periodically review and improve communication systems
2. OKRs to enhance communication tools for internal project members
- Enhance communication tools for internal project members
- Achieve 15% increase in project collaboration as measured by communication platform analytics
- Promote and facilitate open project discussions
- Implement regular team meetings to review project progress
- Introduce new communication platform with analytics
- Provide efficient communication suite to 100% of team members
- Evaluate existing communication tools for suitability and efficiency
- Select and purchase optimal communication suite for team
- Train all team members on using the new communication suite
- Conduct training sessions to improve mastery of communication tools for 90% of staff
- Identify necessary communication tools for staff training
- Implement training sessions for all staff members
- Develop comprehensive training course on these tools
3. OKRs to enhance intra-team communication among managers and staff
- Enhance intra-team communication among managers and staff
- Increase the participation in weekly team meetings by 50%
- Reward employee contributions to discussions
- Implement a rotating chair for each meeting
- Create engaging meeting agendas that promote discussion
- Implement a monthly feedback system for all employees by end of Q2
- Design survey for collecting employee feedback
- Schedule recurring monthly feedback sessions
- Establish a system for analyzing feedback
- Achieve a 30% improvement in communication-related scores on the annual employee survey
- Introduce communication skills training for all employees
- Implement weekly team meetings to discuss ongoing projects
- Establish an open-door policy for management
4. OKRs to enhance our overall communication effectiveness
- Enhance our overall communication effectiveness
- Implement a weekly all-hands communication meeting improving participation by 25%
- Offer incentives for active participation
- Schedule consistent weekly all-hands meetings
- Develop engaging and participatory meeting agendas
- Increase internal newsletter open rates by 10%, ensuring better information dissemination
- Integrate more engaging, relevant content within newsletters
- Improve subject lines to capture employee interest
- Implement succinct, visual-rich layout for emails
- Reduce email response time by 15% boosting operational efficiency
- Prioritize incoming emails based on urgency and relevance
- Implement an email management tool to automate responses
- Dedicate specific time slots for checking and responding to emails
5. OKRs to enhance response communication quality
- Enhance response communication quality
- Increase customer satisfaction score for communication by 20%
- Enhance multichannel communication platforms
- Implement comprehensive communication training for customer service staff
- Develop regular feedback mechanism for customers
- Reduce response time by 30% for all communication channels
- Regularly review and streamline communication processes
- Implement automated response software for customer inquiries
- Train staff on efficient communication and problem-solving techniques
- Conduct bi-weekly training for staff on effective communication techniques
- Identify key topics in effective communication techniques
- Schedule and facilitate the bi-weekly training sessions
- Develop bi-weekly training modules and materials
6. OKRs to enhance transparency of reporting processes across all teams
- Enhance transparency of reporting processes across all teams
- Implement standardized reporting templates for 100% of departmental requirements
- Implement and distribute templates across departments
- Identify all departmental reporting requirements
- Design standardized templates for each requirement
- Train 90% of team leaders in new reporting methodology by end of quarter
- Schedule and conduct training sessions for identified leaders
- Confirm and document each leader's successful training completion
- Identify team leaders needing training in the new method
- Achieve at least a 75% positive feedback score regarding reporting transparency from staff
- Actively solicit and address staff feedback on reporting transparency
- Provide staff training on understanding and interpreting reports
- Implement frequent and clear communication about reporting processes
7. OKRs to improve and streamline stakeholder relationship management
- Improve and streamline stakeholder relationship management
- Reduce response times to stakeholder queries by 30%
- Assign more staff to handle stakeholder queries
- Implement an efficient stakeholder communication system
- Provide additional training to customer service teams
- Increase stakeholder satisfaction scores by 20%
- Implement a stakeholder recognition and rewards program
- Initiate regular communication with stakeholders for updates
- Improve product or service based on stakeholder feedback
- Implement a monthly stakeholder communication plan, reaching 100% coverage
- Establish a routine schedule for consistent stakeholder communication
- Identify all potential stakeholders for accurate communication coverage
- Build a streamlined communication strategy targeting identified stakeholders
8. OKRs to implement efficient governance for internal communications and editorial
- Implement efficient governance for internal communications and editorial
- Monitor and reduce communication or editorial inconsistencies by 50%
- Provide consistent editorial training to staff
- Implement a standardized communication style guide
- Regularly assess and correct content discrepancies
- Develop a comprehensive communication governance guide by end of next quarter
- Review, refine and finalize the guide
- Design and develop the preliminary guide draft
- Gather necessary communication aspects and requirements
- Train 80% of internal communication and editorial staff on new governance rules
- Monitor and confirm staff participation in sessions
- Identify internal staff requiring training on new governance rules
- Organize training sessions on new governance rules
Communication Staff OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tability's audit dashboard will highlight opportunities to improve OKRsTip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tability's check-ins will save you hours and increase transparencyTip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your Communication Staff OKRs in a strategy map
The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, once you get comfortable you can graduate to a proper OKRs-tracking tool.
Tability's Strategy Map makes it easy to see all your org's OKRsIf you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Communication Staff OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to successful launch of the new service to all customers
- OKRs to establish a comprehensive Career Development Program
- OKRs to boost our company's corporate social responsibility (CSR) involvement and visibility
- OKRs to boost profitability via disciplined revenue and expense management
- OKRs to enhance Identity Access Management for large scale clients
- OKRs to improve efficiency and accuracy of Salesforce data migration process
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.