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tability.ioWhat are Incidents OKRs?
The OKR acronym stands for Objectives and Key Results. It's a goal-setting framework that was introduced at Intel by Andy Grove in the 70s, and it became popular after John Doerr introduced it to Google in the 90s. OKRs helps teams has a shared language to set ambitious goals and track progress towards them.
Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.
We've tailored a list of OKRs examples for Incidents to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Incidents OKRs examples
You'll find below a list of Objectives and Key Results templates for Incidents. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
OKRs to enhance resolver team's service level agreement on security incidents
ObjectiveEnhance resolver team's service level agreement on security incidents
KRDecrease average incident response time by 15%
Implement an efficient incident management system- Provide staff with advanced incident response training
- Prioritize and streamline incident escalation processes
- KRIncrease resolver team's incident resolution rate by 30%
- Implement training to enhance team's technical skills
- Improve communication and coordination within the team
- Analyze past incidents to identify common resolution strategies
- KRIncrease client satisfaction with resolution process to 90% on surveys
- Regularly monitor and analyze client satisfaction surveys
- Enhance resolution procedures based on client feedback
- Implement regular training for customer service representatives
OKRs to strengthen cybersecurity to reduce incidents by 50%
- ObjectiveImprove cybersecurity to minimize incidents
- KRCreate and test updated incident response and disaster recovery procedures
- Develop and document updated incident response and disaster recovery plans
- Identify stakeholders and their roles in incident response and disaster recovery
- Train employees on updated procedures and conduct mock drills
- Evaluate effectiveness of updated procedures and make necessary adjustments
- KRIncrease the number of cybersecurity training sessions attended by employees
- Regularly communicate the importance of cybersecurity to employees
- Develop engaging cybersecurity training content
- Offer incentives for attending cybersecurity training sessions
- Implement mandatory cybersecurity training for all employees
- KRConduct two external security audits to identify vulnerabilities
- Review and implement audit findings
- Monitor security vulnerabilities and take appropriate actions
- Share relevant security information
- Hire third-party audit firms
- KRImplement two-factor authentication for high-risk data access
- Implement authentication for high-risk data
- Choose two-factor authentication method
- Train employees on new authentication method
- Test and monitor authentication effectiveness
OKRs to decrease the Mean Time to Resolution (MTTR) for all incidents
- ObjectiveDecrease the Mean Time to Resolution (MTTR) for all incidents
- KRImprove technical skills, aiming for 15% faster handling of subsequent incidents
- Practice problem-solving using tech simulations
- Enroll in technical skill-enhancing workshops/courses
- Read, study and apply latest tech manuals/guides
- KRCut the average initial response time by 20%
- Automate initial responses with a well-structured bot
- Provide quick response training to customer service teams
- Implement 24/7 customer support service
- KRImplement a system that ensures 90% of incidents are first-time fixes
- Develop a robust incident reporting protocol
- Train team on comprehensive problem-solving techniques
- Incorporate quality assurance check within the process
OKRs to reduce the count of major incidents significantly
- ObjectiveReduce the count of major incidents significantly
- KRDecrease incident response time by 25% through improving processes
- Conduct regular response drills for the incident response team
- Implement new automation tools to streamline incident detection
- Improve documentation of incident resolution procedures
- KRConduct 3 trainings on incident prevention for all staff members
- Schedule common dates for training sessions
- Develop curriculum for incident prevention training sessions
- Notify all staff members of trainings
- KRImplement proactive risk assessments to decrease major incidents by 30%
- Train staff in risk awareness and prevention measures
- Develop and implement proactive assessment strategies
- Identify potential risks and vulnerabilities in current systems
OKRs to ensure up to six minor incidents are reportable
- ObjectiveEnsure up to six minor incidents are reportable
- KRAchieve a 90% incident reporting compliance from all departments by quarter end
- Implement comprehensive incident reporting training across all departments
- Regularly monitor and assess compliance rates within each department
- Provide incentives to departments meeting the compliance goal
- KRImplement weekly safety/health training for all staff by end of the next month
- Develop informative, comprehensive training materials
- Schedule weekly sessions for staff training
- Identify relevant safety/health topics for weekly training
- KRDevelop a user-friendly incident reporting system within two weeks
- Hire a software developer to design the system
- Identify essential elements and layout for reporting system
- Test and refine system before full implementation
OKRs to improve security incident handling between Resolver and SOC teams
- ObjectiveImprove security incident handling between Resolver and SOC teams
- KRReduce false positives in incident reports by 30%
- Update incident detection software for better precision
- Implement more rigorous verification procedures for incident reports
- Train staff members on precise incident identification
- KRDevelop a 20% faster response protocol for security incidents
- Analyze current response times for security incidents
- Streamline communication within security procedures
- Implement and test adjusted security protocol
- KRAchieve 15% improvement in post-incident feedback scores from the SOC team
- Create a transparent and efficient communication channel with the SOC team
- Implement regular training to enhance SOC team's incident handling skills
- Regularly review and refine post-incident feedback process
OKRs to minimize incidents to a maximum of six minor ones
- ObjectiveMinimize incidents to a maximum of six minor ones
- KRImplement a comprehensive incident prevention program within the first month
- Train all staff members on new prevention procedures
- Develop a detailed plan for the incident prevention program
- Monitor and adjust the program based on performance feedback
- KRImprove staff training on hazard awareness and incident reporting by 70%
- Continually review and update safety training materials
- Implement regular hazard awareness workshops for all staff members
- Develop user-friendly incident reporting mechanisms or tools
- KRReduce monthly incident reports by 40% through improved safety measures
- Regularly review and adjust safety protocols
- Implement comprehensive safety training for all staff
- Install updated safety equipment across premises
OKRs to enhance effectiveness of response processes for security incidents
- ObjectiveEnhance effectiveness of response processes for security incidents
- KRReduce average incident response time by 30%
- Implement automated incident response software
- Review and streamline incident report process
- Enhance training of response team
- KRConduct simulation exercises post-training to achieve at least 80% success rate
- Monitor and measure success rates, aiming for 80% achievement
- Implement simulation exercises regularly for all trained individuals
- Develop a variety of simulation exercises relevant to the training content
- KRImplement incident response training for 100% of the security team
- Identify key incident response topics for comprehensive training
- Develop interactive, practical training modules for the team
- Schedule and conduct training sessions regularly
OKRs to eradicate physical safety incidents at cement plant
- ObjectiveEradicate physical safety incidents at cement plant
- KRMaintain zero incident report backlog by addressing and closing reports within 48 hours
- Dedicate specific time each day for addressing reports
- Close each report within two days of receipt
- Prioritize immediate resolution of incident reports daily
- KRTrain 100% of staff in updated safety protocols and procedures
- Schedule safety training sessions for all staff
- Monitor and confirm staff attendance at training
- Identify a safety training provider or resource
- KRDecrease incidents by 70% through the implementation of enhanced safety measures
- Update safety regulations following industry standards
- Regularly inspect and maintain equipment
- Develop comprehensive employee safety training program
How to write your own Incidents OKRs
1. Get tailored OKRs with an AI
You'll find some examples below, but it's likely that you have very specific needs that won't be covered.
You can use Tability's AI generator to create tailored OKRs based on your specific context. Tability can turn your objective description into a fully editable OKR template -- including tips to help you refine your goals.
- 1. Go to Tability's plan editor
- 2. Click on the "Generate goals using AI" button
- 3. Use natural language to describe your goals
Tability will then use your prompt to generate a fully editable OKR template.
Watch the video below to see it in action 👇
Option 2. Optimise existing OKRs with Tability Feedback tool
If you already have existing goals, and you want to improve them. You can use Tability's AI feedback to help you.
- 1. Go to Tability's plan editor
- 2. Add your existing OKRs (you can import them from a spreadsheet)
- 3. Click on "Generate analysis"
Tability's Strategy Map makes it easy to see all your org's OKRsTability will scan your OKRs and offer different suggestions to improve them. This can range from a small rewrite of a statement to make it clearer to a complete rewrite of the entire OKR.
You can then decide to accept the suggestions or dismiss them if you don't agree.
Option 3. Use the free OKR generator
If you're just looking for some quick inspiration, you can also use our free OKR generator to get a template.
Unlike with Tability, you won't be able to iterate on the templates, but this is still a great way to get started.
Incidents OKR best practices
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to track your Incidents OKRs
OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, once you get comfortable you can graduate to a proper OKRs-tracking tool.
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Incidents OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to enhance marketing and operations efficiency at the center
- OKRs to enhance knowledge and skills in unit test learning process
- OKRs to enhance skill set of existing workforce to address talent scarcity
- OKRs to master the fundamentals of OKR
- OKRs to enhance compliance and engagement through sales audit
- OKRs to drive recruitment via enhanced content marketing for virtual assistant services