15 customisable OKR examples for Product Service Team
What are Product Service Team OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.
We've tailored a list of OKRs examples for Product Service Team to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Product Service Team OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable Product Service Team OKRs examples
You'll find below a list of Objectives and Key Results templates for Product Service Team. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
1. OKRs to enhance Product Service Management Efficiency
Enhance Product Service Management Efficiency
Increase product service team training sessions by 50%
Schedule additional training sessions accordingly- Identify current number of weekly training sessions
- Calculate necessary increase to achieve 50% rise
- Implement new software to decrease customer response time by 20%
- Purchase, install, and configure the identified software
- Identify software capable of enhancing customer service response speed
- Train customer service representatives on new software usage
- Improve customer satisfaction rate on product services by 30%
- Update and upgrade product based on customer feedback
- Establish a fast and effective complaint resolution procedure
- Implement regular training programs for customer service staff
2. OKRs to successful transition from Service Delivery Manager to Product Manager
- Successful transition from Service Delivery Manager to Product Manager
- Develop and present a new product idea or actionable improvement to the team
- Conduct thorough market research and analyze potential customer needs
- Prepare and deliver a persuasive presentation to the team
- Develop a comprehensive product concept or improvement proposal
- Gain foundational knowledge completing a Product Management certification by quarter-end
- Schedule study sessions to complete coursework
- Enroll in chosen Product Management course
- Research suitable Product Management certification programs
- Shadow experienced product managers and attend at least 20 hours of PM meetings
- Schedule time blocks to observe PM meetings
- Attend minimum 20 hours of PM meetings
- Identify experienced product managers to shadow
3. OKRs to enhance the customer advocacy program
- Enhance the customer advocacy program
- Increase overall customer satisfaction rate by 15%
- Implement a comprehensive customer feedback system
- Provide robust training for customer service staff
- Enhance product/service quality based on feedback
- Reduce customer complaints by 20%
- Implement a proactive customer satisfaction survey
- Revise and enhance company's product or service
- Improve staff training on customer service skills
- Improve Net Promoter Score (NPS) by 10 points
- Increase personalization in our customer interactions
- Regularly gather and analyze customer feedback to improve service
- Implement high-quality training programs to enhance customer service skills
4. OKRs to maximize perceived value across all customer profiles
- Maximize perceived value across all customer profiles
- Decrease customer complaints regarding value by 15%
- Offer periodic special promotions or discounts
- Enhance team's communication and customer service skills
- Implement customer feedback loops for continuous product improvements
- Achieve 20% increase in positive feedback on customer value perception survey
- Implement comprehensive employee customer service training
- Streamline after-sales service response times
- Enhance product quality based on customer recommendations
- Improve product utility scores by 25% in our customer profiling analysis
- Implement changes and reassess product utility scores
- Analyze survey results, identify needed improvements
- Conduct customer surveys for feedback on product utility
5. OKRs to achieve product market fit under the Sean Ellis framework
- Achieve product market fit under the Sean Ellis framework
- Achieve 20% increase in customer retention due to added product value
- Improve customer service response times
- Implement customer feedback to enhance product features
- Develop loyalty programs for repeat customers
- Scale to secure 100 new weekly active users experiencing must-have product experience
- Foster referrals through an attractive incentive program
- Enhance user experience with spot-on must-have features
- Implement targeted online marketing to reach potential users
- Define and measure the primary product value metric by reaching 75% positive customer ratings
- Identify primary value metric of the product
- Develop a system to track customer ratings
- Implement strategies to achieve 75% positive feedback
6. OKRs to increase overall team performance
- Increase overall team performance
- Improve team productivity by 20% without affecting work quality
- Review current workflows for potential process optimization improvements
- Introduce time management training resources to enhance work efficiency
- Implement new collaboration software for easier communication
- Increase customer satisfaction related to our performance by 15%
- Develop and execute a streamlined customer complaint resolution process
- Implement regular, focused customer service training for employees
- Actively solicit customer feedback and make necessary adjustments
- Achieve a 10% reduction in task completion times
- Identify inefficiencies in current workflow processes
- Automate repetitive tasks to save time
- Implement training programs to improve skill levels
7. OKRs to enhance platform usability for heightened customer satisfaction and retention
- Enhance platform usability for heightened customer satisfaction and retention
- Increase the average customer retention rate by 15%
- Use personalized email marketing strategies
- Implement a customer loyalty rewards program
- Enhance customer service training
- Increase the customer satisfaction score by 25% as measured by client surveys
- Regularly analyze and take action on survey results
- Implement a customer feedback system for improvements
- Train staff in customer service and product knowledge
- Achieve a 20% reduction in customer complaints about platform usability
- Provide user-friendly guides or tutorials
- Implement adjustments based on feedback
- Conduct usability tests to identify problem areas
8. OKRs to attain product market fit for our offering
- Attain product market fit for our offering
- Conduct 150 customer interviews to gather feedback about the product
- Conduct interviews and gather feedback
- Identify 150 customers willing to give feedback
- Prepare comprehensive interview guide
- Achieve a monthly churn rate lower than 5%
- Implement effective customer retention strategies
- Regularly monitor and analyze churn data
- Enhance customer service interactions
- Increase product active usage by 20%
- Launch a targeted in-app promotional campaign
- Develop engaging features based on user feedback and preferences
- Implement a comprehensive user onboarding program
9. OKRs to enhance satisfaction levels of our clients
- Enhance satisfaction levels of our clients
- Increase Net Promoter Score (NPS) by 15 points by enhancing customer interaction
- Implement service training programs to improve customer interaction
- Streamline the feedback collection process for enhanced customer experience
- Develop personalized customer engagement strategies
- Achieve a 30% improvement in Customer Satisfaction Score (CSAT) via feedback implementation
- Prioritize improvements based on feedback received
- Collect and analyze all customer feedback regularly
- Implement changes and measure their effects
- Decrease customer complaints by 20% through improving product quality and service deliverance
- Regularly solicit customer feedback to address issues promptly
- Implement rigorous quality control checks for product manufacturing
- Enhance customer service training for all representatives
10. OKRs to create efficient service quality monitoring tools
- Create efficient service quality monitoring tools
- Achieve at least 80% accuracy in service quality measurement by week 9
- Review and adjust service protocols based on feedback every week
- Implement regular employee training for customer service best practices
- Set up a system for tracking and measuring service quality
- Design and launch a beta version of service quality monitoring tools by week 6
- Code and test a beta version of the tools
- Launch the beta version by week 6
- Sketch initial design ideas for service quality monitoring tools
- Collect and implement feedback from 70% of beta users to improve the tool by week 13
- Implement solutions based on user feedback
- Analyze received feedback for common issues
- Contact beta users requesting actionable feedback
11. OKRs to boost efficiency and effectiveness of Prod Support/Service desk
- Boost efficiency and effectiveness of Prod Support/Service desk
- Implement a training program to enhance technical skills of support staff by 35%
- Implement training program and monitor progress
- Define key technical skills needing enhancement among support staff
- Select or design a comprehensive training program
- Reduce average ticket resolution time by 25%
- Implement mandatory customer service efficiency training for all staff
- Integrate AI-based automation tools in ticket resolution process
- Streamline communication channels between departments
- Increase customer satisfaction rates related to issue resolution by 15%
- Implement weekly training on conflict resolution for customer service representatives
- Regularly monitor and improve the issue resolution process
- Develop an efficient, user-friendly online system for complaint submission
12. OKRs to improve the overall client experience
- Improve the overall client experience
- Increase client satisfaction score by 20% through effective communication strategies
- Train staff on effective communication and people skills
- Initiate proactive and regular check-in calls with clients
- Implement regular client feedback and assessment systems
- Implement 3 new features based on client feedback to boost usability
- Review client feedback for feature suggestions
- Develop 3 new features prioritizing usability
- Test and integrate the new features into the product
- Decrease support response time by 30% to enhance client interactions
- Implement a live chat feature for instant customer assistance
- Provide additional training to support staff
- Utilize automated responses for commonly asked questions
13. OKRs to successfully relaunch company with enhanced global trust and operational stability
- Successfully relaunch company with enhanced global trust and operational stability
- Achieve a 25% increase in positive customer feedback scores on trustworthiness
- Regularly update customers about product enhancements
- Develop a prompt and reliable customer service team
- Implement rigorous transparency and honesty policies
- Streamline operational processes achieving a 15% reduction in production delays/issues
- Regularly review and optimize workflow procedures
- Train employees on efficiency practices
- Implement new automation technologies in production
- Launch marketing campaign in 3 new global markets to promote relaunched company
- Develop region-specific marketing materials
- Identify target audiences within three new global markets
- Establish distribution channels for marketing campaign
14. OKRs to boost overall CSAT score
- Boost overall CSAT score
- Reduce customer complaints by 10%
- Review and update company policies regularly
- Train staff in effective customer service techniques
- Implement customer feedback system for service improvements
- Implement 3 new initiatives to improve customer service based on feedback
- Continuously track the initiatives' effectiveness and impact on service
- Review and analyze customers' feedback for potential improvements
- Create and implement three new customer service initiatives
- Achieve a 15% increase in positive customer feedback responses
- Implement regular staff training on customer service skills
- Improve response time to customer queries and complaints
- Regularly update and optimize products based on customer suggestions
15. OKRs to enhance intelligent product recommendation engine for improved customer matching
- Enhance intelligent product recommendation engine for improved customer matching
- Increase recommendation engine's accuracy by 25%
- Regularly update and test recommendation algorithms
- Gather more user data for detailed user profiles
- Implement machine learning algorithms for better prediction accuracy
- Boost product sales via recommendations by 20%
- Enhance recommendation algorithms for personalized suggestions
- Implement a referral program incentivizing existing customers
- Partner with influencers for strategic product promotions
- Raise customer satisfaction with recommendations by 30%
- Implement feedback system for product or service improvements
- Enhance customer service training for personalized interaction
- Develop more accurate, predictive recommendation algorithms
Product Service Team OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tability's audit dashboard will highlight opportunities to improve OKRsTip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
Tability's check-ins will save you hours and increase transparencyTip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your Product Service Team OKRs in a strategy map
The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
Tability's Strategy Map makes it easy to see all your org's OKRsIf you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Product Service Team OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to improve web and mobile user experience parity
- OKRs to improve employee feedback
- OKRs to enhance expertise as a productive documentation specialist
- OKRs to enhance cross-functional collaboration and communication
- OKRs to enhance soft skills through effective cross-team collaboration
- OKRs to enhance contribution to project outcomes
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.