15 customisable OKR examples for Product Service Team
What are Product Service Team OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.
We've tailored a list of OKRs examples for Product Service Team to help you. You can look at any of the templates below to get some inspiration for your own goals.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Product Service Team OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable Product Service Team OKRs examples
You'll find below a list of Objectives and Key Results templates for Product Service Team. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.
Hope you'll find this helpful!
1. OKRs to enhance Product Service Management Efficiency
Enhance Product Service Management Efficiency
Increase product service team training sessions by 50%
Schedule additional training sessions accordingly
Identify current number of weekly training sessions
Calculate necessary increase to achieve 50% rise
Implement new software to decrease customer response time by 20%
Purchase, install, and configure the identified software
Identify software capable of enhancing customer service response speed
Train customer service representatives on new software usage
Improve customer satisfaction rate on product services by 30%
Update and upgrade product based on customer feedback
Establish a fast and effective complaint resolution procedure
Implement regular training programs for customer service staff
2. OKRs to successful transition from Service Delivery Manager to Product Manager
Successful transition from Service Delivery Manager to Product Manager
Develop and present a new product idea or actionable improvement to the team
Conduct thorough market research and analyze potential customer needs
Prepare and deliver a persuasive presentation to the team
Develop a comprehensive product concept or improvement proposal
Gain foundational knowledge completing a Product Management certification by quarter-end
Schedule study sessions to complete coursework
Enroll in chosen Product Management course
Research suitable Product Management certification programs
Shadow experienced product managers and attend at least 20 hours of PM meetings
Schedule time blocks to observe PM meetings
Attend minimum 20 hours of PM meetings
Identify experienced product managers to shadow
3. OKRs to enhance the customer advocacy program
Enhance the customer advocacy program
Increase overall customer satisfaction rate by 15%
Implement a comprehensive customer feedback system
Provide robust training for customer service staff
Enhance product/service quality based on feedback
Reduce customer complaints by 20%
Implement a proactive customer satisfaction survey
Revise and enhance company's product or service
Improve staff training on customer service skills
Improve Net Promoter Score (NPS) by 10 points
Increase personalization in our customer interactions
Regularly gather and analyze customer feedback to improve service
Implement high-quality training programs to enhance customer service skills
4. OKRs to maximize perceived value across all customer profiles
Maximize perceived value across all customer profiles
Decrease customer complaints regarding value by 15%
Offer periodic special promotions or discounts
Enhance team's communication and customer service skills
Implement customer feedback loops for continuous product improvements
Achieve 20% increase in positive feedback on customer value perception survey
Implement comprehensive employee customer service training
Streamline after-sales service response times
Enhance product quality based on customer recommendations
Improve product utility scores by 25% in our customer profiling analysis
Implement changes and reassess product utility scores
Analyze survey results, identify needed improvements
Conduct customer surveys for feedback on product utility
5. OKRs to achieve product market fit under the Sean Ellis framework
Achieve product market fit under the Sean Ellis framework
Achieve 20% increase in customer retention due to added product value
Improve customer service response times
Implement customer feedback to enhance product features
Develop loyalty programs for repeat customers
Scale to secure 100 new weekly active users experiencing must-have product experience
Foster referrals through an attractive incentive program
Enhance user experience with spot-on must-have features
Implement targeted online marketing to reach potential users
Define and measure the primary product value metric by reaching 75% positive customer ratings
Identify primary value metric of the product
Develop a system to track customer ratings
Implement strategies to achieve 75% positive feedback
6. OKRs to increase overall team performance
Increase overall team performance
Improve team productivity by 20% without affecting work quality
Review current workflows for potential process optimization improvements
Introduce time management training resources to enhance work efficiency
Implement new collaboration software for easier communication
Increase customer satisfaction related to our performance by 15%
Develop and execute a streamlined customer complaint resolution process
Implement regular, focused customer service training for employees
Actively solicit customer feedback and make necessary adjustments
Achieve a 10% reduction in task completion times
Identify inefficiencies in current workflow processes
Automate repetitive tasks to save time
Implement training programs to improve skill levels
7. OKRs to enhance platform usability for heightened customer satisfaction and retention
Enhance platform usability for heightened customer satisfaction and retention
Increase the average customer retention rate by 15%
Use personalized email marketing strategies
Implement a customer loyalty rewards program
Enhance customer service training
Increase the customer satisfaction score by 25% as measured by client surveys
Regularly analyze and take action on survey results
Implement a customer feedback system for improvements
Train staff in customer service and product knowledge
Achieve a 20% reduction in customer complaints about platform usability
Provide user-friendly guides or tutorials
Implement adjustments based on feedback
Conduct usability tests to identify problem areas
8. OKRs to attain product market fit for our offering
Attain product market fit for our offering
Conduct 150 customer interviews to gather feedback about the product
Conduct interviews and gather feedback
Identify 150 customers willing to give feedback
Prepare comprehensive interview guide
Achieve a monthly churn rate lower than 5%
Implement effective customer retention strategies
Regularly monitor and analyze churn data
Enhance customer service interactions
Increase product active usage by 20%
Launch a targeted in-app promotional campaign
Develop engaging features based on user feedback and preferences
Implement a comprehensive user onboarding program
9. OKRs to enhance satisfaction levels of our clients
Enhance satisfaction levels of our clients
Increase Net Promoter Score (NPS) by 15 points by enhancing customer interaction
Implement service training programs to improve customer interaction
Streamline the feedback collection process for enhanced customer experience
Develop personalized customer engagement strategies
Achieve a 30% improvement in Customer Satisfaction Score (CSAT) via feedback implementation
Prioritize improvements based on feedback received
Collect and analyze all customer feedback regularly
Implement changes and measure their effects
Decrease customer complaints by 20% through improving product quality and service deliverance
Regularly solicit customer feedback to address issues promptly
Implement rigorous quality control checks for product manufacturing
Enhance customer service training for all representatives
10. OKRs to create efficient service quality monitoring tools
Create efficient service quality monitoring tools
Achieve at least 80% accuracy in service quality measurement by week 9
Review and adjust service protocols based on feedback every week
Implement regular employee training for customer service best practices
Set up a system for tracking and measuring service quality
Design and launch a beta version of service quality monitoring tools by week 6
Code and test a beta version of the tools
Launch the beta version by week 6
Sketch initial design ideas for service quality monitoring tools
Collect and implement feedback from 70% of beta users to improve the tool by week 13
Implement solutions based on user feedback
Analyze received feedback for common issues
Contact beta users requesting actionable feedback
11. OKRs to boost efficiency and effectiveness of Prod Support/Service desk
Boost efficiency and effectiveness of Prod Support/Service desk
Implement a training program to enhance technical skills of support staff by 35%
Implement training program and monitor progress
Define key technical skills needing enhancement among support staff
Select or design a comprehensive training program
Reduce average ticket resolution time by 25%
Implement mandatory customer service efficiency training for all staff
Integrate AI-based automation tools in ticket resolution process
Streamline communication channels between departments
Increase customer satisfaction rates related to issue resolution by 15%
Implement weekly training on conflict resolution for customer service representatives
Regularly monitor and improve the issue resolution process
Develop an efficient, user-friendly online system for complaint submission
12. OKRs to improve the overall client experience
Improve the overall client experience
Increase client satisfaction score by 20% through effective communication strategies
Train staff on effective communication and people skills
Initiate proactive and regular check-in calls with clients
Implement regular client feedback and assessment systems
Implement 3 new features based on client feedback to boost usability
Review client feedback for feature suggestions
Develop 3 new features prioritizing usability
Test and integrate the new features into the product
Decrease support response time by 30% to enhance client interactions
Implement a live chat feature for instant customer assistance
Provide additional training to support staff
Utilize automated responses for commonly asked questions
13. OKRs to successfully relaunch company with enhanced global trust and operational stability
Successfully relaunch company with enhanced global trust and operational stability
Achieve a 25% increase in positive customer feedback scores on trustworthiness
Regularly update customers about product enhancements
Develop a prompt and reliable customer service team
Implement rigorous transparency and honesty policies
Streamline operational processes achieving a 15% reduction in production delays/issues
Regularly review and optimize workflow procedures
Train employees on efficiency practices
Implement new automation technologies in production
Launch marketing campaign in 3 new global markets to promote relaunched company
Develop region-specific marketing materials
Identify target audiences within three new global markets
Establish distribution channels for marketing campaign
14. OKRs to boost overall CSAT score
Boost overall CSAT score
Reduce customer complaints by 10%
Review and update company policies regularly
Train staff in effective customer service techniques
Implement customer feedback system for service improvements
Implement 3 new initiatives to improve customer service based on feedback
Continuously track the initiatives' effectiveness and impact on service
Review and analyze customers' feedback for potential improvements
Create and implement three new customer service initiatives
Achieve a 15% increase in positive customer feedback responses
Implement regular staff training on customer service skills
Improve response time to customer queries and complaints
Regularly update and optimize products based on customer suggestions
15. OKRs to enhance intelligent product recommendation engine for improved customer matching
Enhance intelligent product recommendation engine for improved customer matching
Increase recommendation engine's accuracy by 25%
Regularly update and test recommendation algorithms
Gather more user data for detailed user profiles
Implement machine learning algorithms for better prediction accuracy
Boost product sales via recommendations by 20%
Enhance recommendation algorithms for personalized suggestions
Implement a referral program incentivizing existing customers
Partner with influencers for strategic product promotions
Raise customer satisfaction with recommendations by 30%
Implement feedback system for product or service improvements
Enhance customer service training for personalized interaction
Develop more accurate, predictive recommendation algorithms
Product Service Team OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
Focus can only be achieve by limiting the number of competing priorities. It is crucial that you take the time to identify where you need to move the needle, and avoid adding business-as-usual activities to your OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/tability-insights-board.e70f9466.png)
Tip #2: Commit to weekly OKR check-ins
Having good goals is only half the effort. You'll get significant more value from your OKRs if you commit to a weekly check-in process.
Being able to see trends for your key results will also keep yourself honest.
![Tability Insights Dashboard](https://tability-templates-v2.vercel.app/_next/static/media/checkins-graph.b2aec458.png)
Tip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your Product Service Team OKRs in a strategy map
The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
![A strategy map in Tability](https://tability-templates-v2.vercel.app/_next/static/media/tability_strategy_map.2ad25843.png)
If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Product Service Team OKR templates
We have more templates to help you draft your team goals and OKRs.
OKRs to improve web and mobile user experience parity
OKRs to improve employee feedback
OKRs to enhance expertise as a productive documentation specialist
OKRs to enhance cross-functional collaboration and communication
OKRs to enhance soft skills through effective cross-team collaboration
OKRs to enhance contribution to project outcomes
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.