15 customisable OKR examples for Delivery Manager
What are Delivery Manager OKRs?
The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.
Crafting effective OKRs can be challenging, particularly for beginners. Emphasizing outcomes rather than projects should be the core of your planning.
We have a collection of OKRs examples for Delivery Manager to give you some inspiration. You can use any of the templates below as a starting point for your OKRs.
If you want to learn more about the framework, you can read our OKR guide online.
Building your own Delivery Manager OKRs with AI
While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own OKRs.
Our customisable Delivery Manager OKRs examples
You will find in the next section many different Delivery Manager Objectives and Key Results. We've included strategic initiatives in our templates to give you a better idea of the different between the key results (how we measure progress), and the initiatives (what we do to achieve the results).
Hope you'll find this helpful!
1. OKRs to successful transition from Service Delivery Manager to Product Manager
Successful transition from Service Delivery Manager to Product Manager
Develop and present a new product idea or actionable improvement to the team
Conduct thorough market research and analyze potential customer needs- Prepare and deliver a persuasive presentation to the team
- Develop a comprehensive product concept or improvement proposal
- Gain foundational knowledge completing a Product Management certification by quarter-end
- Schedule study sessions to complete coursework
- Enroll in chosen Product Management course
- Research suitable Product Management certification programs
- Shadow experienced product managers and attend at least 20 hours of PM meetings
- Schedule time blocks to observe PM meetings
- Attend minimum 20 hours of PM meetings
- Identify experienced product managers to shadow
2. OKRs to improve customers' delivery experience significantly
- Improve customers' delivery experience significantly
- Increase successful first-attempt deliveries by 30%
- Enhance communication with customers about delivery schedules
- Implement rigorous training for delivery personnel
- Improve delivery routing through advanced logistics software
- Reduce average delivery time by 20%
- Train drivers on efficient package handling
- Implement advanced route optimization software
- Upgrade delivery fleet for speed and efficiency
- Achieve a client satisfaction rating of 90% for delivery service
- Implement a reliable, fast, and safe delivery service
- Provide professional and friendly interactions with our clients
- Regularly solicit and incorporate client feedback for improvements
3. OKRs to reduce delivery service expenses
- Reduce delivery service expenses
- Lower staff overtime costs by 15% by improving shift scheduling
- Conduct periodic reviews to identify scheduling inefficiencies or issues
- Train managers on workload distribution and staff utilization techniques
- Implement a digital shift scheduling system for efficient workforce management
- Implement an efficient parcel tracking system to reduce lost package costs by 5%
- Train staff on new system usage
- Research and adopt an advanced tracking solution
- Identify current weaknesses in existing parcel tracking system
- Decrease fuel expenditure by 10% through optimizing delivery routes
- Train drivers on fuel-efficient driving techniques
- Implement GPS-based routing software for efficient trip planning
- Regularly maintain delivery vehicles for optimal performance
4. OKRs to enhance technical solution delivery for customer projects
- Enhance technical solution delivery for customer projects
- Reduce solution rollout errors by 25% by revamping testing processes
- Train staff on new testing processes
- Identify common errors in current solution rollout
- Develop improved, thorough testing protocols
- Increase project delivery efficiency by 30% using new architecture strategies
- Train team members on using new strategies for project delivery
- Implement new architecture strategies across all project divisions
- Monitor and adjust strategies to ensure 30% efficiency increase
- Improve customer satisfaction scores by 15% through improved solution implementation
- Incorporate customer feedback into solution improvement processes
- Monitor and adjust solutions regularly for continuous improvement
- Train team to effectively implement solutions with customer-focused approach
5. OKRs to enhance client relationships through memorable Christmas gifts
- Enhance client relationships through memorable Christmas gifts
- Choose unique, personalized gifts for top 50 clients by analyzing preferences and interests
- Identify top 50 clients and their specific preferences or interests
- Purchase and deliver selected gifts to each client
- Research unique, personalized gift options related to these interests
- Achieve at least 85% on-time delivery for all client gifts
- Monitor and optimize delivery routes
- Train staff for efficient gift processing
- Implement an advanced order scheduling system
- Increase client satisfaction by 10% post gift-receiving using response tracking surveys
- Distribute survey to clients after gift delivery
- Develop a post-gift receiving satisfaction survey
- Analyze survey responses to identify improvements
6. OKRs to improve efficiency and effectiveness in project delivery
- Improve efficiency and effectiveness in project delivery
- Decrease project overhead costs by 5%
- Identify and eliminate non-essential project expenses
- Improve efficiency in project management practices
- Negotiate better rates with vendors/suppliers
- Reduce project delivery time by 10%
- Prioritize training of team members for improved productivity
- Streamline communication channels to hasten decision-making
- Implement advanced project management tools for increased efficiency
- Increase project completion rate by 15%
- Prioritize and streamline tasks based on their importance and deadlines
- Improve team communication and clarity on project objectives
- Implement regular progress monitoring and provide necessary feedback
7. OKRs to upgrade technology for improved service delivery
- Upgrade technology for improved service delivery
- Facilitate 100% access to necessary software and tools
- Purchase licenses and install prerequisite software
- Provide training for software utilization
- Identify necessary software and tools for all team members
- Improve customer satisfaction rate by 20% due to enhanced service capability
- Implement service upgrades across various touchpoints
- Train staff in advanced customer service techniques
- Collect, analyze, and respond to customer feedback
- Increase personnel's technical training participation by 50%
- Offer incentives for completed technical training programs
- Implement a mandatory technical training schedule for all personnel
- Introduce interactive, engaging technical training methods
8. OKRs to streamline warehouse to delivery process for increased efficiency
- Streamline warehouse to delivery process for increased efficiency
- Trim down transit time by optimizing delivery routes and achieving 15% faster deliveries
- Analyze historical delivery data for patterns
- Train drivers on efficient driving techniques
- Implement GPS tracking for real-time route optimization
- Implement automation in the packaging process to reduce preparation time by 25%
- Train staff on new automation processes
- Research suitable automation technologies for packaging process
- Purchase and install selected automation equipment
- Reduce errors in order processing and inventory management by 30% using a new software
- Monitor error rates and adjust operations accordingly
- Identify suitable software to streamline order processing and inventory management
- Implement and train staff on software usage
9. OKRs to enhance service delivery through innovation and benchmarking
- Enhance service delivery through innovation and benchmarking
- Create and implement 2 innovative solutions to transform existing services
- Develop prototypes of the 2 selected solutions
- Implement and test these innovative solutions in live services
- Brainstorm new, innovative ways to enhance current services
- Benchmark against 5 industry leaders to identify and implement best practices
- Analyze their best practices and methodologies
- Identify top 5 industry leaders for benchmark comparison
- Incorporate identified best practices into our operations
- Increase service delivery efficiency by 30% using new technological advancements
- Investigate latest technology advancements in service delivery
- Monitor and evaluate tech system effectiveness regularly
- Implement new tech systems to streamline service processes
10. OKRs to ensure timely delivery of superior quality projects
- Ensure timely delivery of superior quality projects
- Decrease project deadline overruns by 50%
- Strengthen communication and coordination among teams
- Implement effective project management tools and methodologies
- Regularly monitor and track project progress
- Implement a streamlined project management system to improve efficiency by 30%
- Train staff on the new system for uniform implementation
- Research and select a streamlined project management system
- Evaluate current project management procedures for inefficiencies
- Ensure 100% adherence to established project quality standards
- Train team in quality standards enforcement
- Implement regular quality checks and audits
- Regularly review project to verify adherence to quality standards
11. OKRs to enhance delivery excellence through supporting responsible projects
- Enhance delivery excellence through supporting responsible projects
- Measure delivery performance improvements accurately
- Establish key performance indicators for delivery efficiency
- Implement a data tracking system for deliveries
- Analyze performance metrics regularly and objectively
- Increase system uptake by 20%
- Implement an effective marketing and promotion strategy
- Provide comprehensive user training and support
- Improve user interface for enhanced system accessibility
- Engage with project managers for successful implementation
- Schedule regular progress meetings with project managers
- Collaborate on problem-solving for project challenges
- Provide clear, constructive feedback for ongoing projects
12. OKRs to enhance customer advocacy throughout our service processes
- Enhance customer advocacy throughout our service processes
- Reduce customer complaints by 30% through improved service delivery
- Establish a proactive feedback system for customers
- Implement ongoing customer service training for all staff
- Regularly review and update service delivery protocols
- Increase Net Promoter Score (NPS) by 25% initiating customer-first policies
- Offer consistent, high-quality customer support and after-sales service
- Train staff on proactive customer experience strategies and techniques
- Implement customer feedback mechanisms for improved service provision
- Increase customer retention rate by 20% with personalized follow-ups
- Train staff in personalised customer service techniques
- Implement customer tracking software for personalized follow-up
- Create an effective customer feedback system
13. OKRs to achieve Agile transformation for enhanced project delivery
- Achieve Agile transformation for enhanced project delivery
- Implement Agile processes in at least two projects and achieve 80% success rate
- Measure success rate and make necessary adjustments
- Train project teams in Agile methodologies and principles
- Identify two projects suitable for Agile implementation
- Train 90% of the project management team in Agile methodologies
- Ensure team members attend and complete training
- Organize Agile methodology training sessions
- Identify current project management team members lacking Agile training
- Reduce the project delivery timeline by 20% while maintaining quality metrics
- Increase team's efficiency through skill enhancement training
- Implement effective project management strategies
- Utilize advanced project tracking tools
14. OKRs to deliver projects on time
- Timely Project Delivery
- Increase team productivity by 15% with time management techniques
- Reduce project turnaround time by 20%
- Implement Agile project management methodologies for better time tracking
- Successfully meet every project milestone
15. OKRs to enhance knowledge base of system, project, process for improved solution delivery
- Enhance knowledge base of system, project, process for improved solution delivery
- Document and standardize 3 main processes to reduce solution delivery time by 20%
- Document these processes in a standard format
- Implement changes uniformly across teams
- Identify 3 main processes for solution delivery enhancement
- Complete 100% of scheduled training sessions on company systems and projects
- Allocate adequate time to attend each training
- Review company schedule for all upcoming training sessions
- Follow through by attending every training session
- Implement 2 major improvements to current systems based on acquired knowledge
- Develop an action plan for implementing these improvements
- Identify two main improvements needed in current systems
- Execute the planned improvements to existing systems
Delivery Manager OKR best practices to boost success
Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Here are a couple of best practices extracted from our OKR implementation guide 👇
Tip #1: Limit the number of key results
The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.
We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.
Tability's audit dashboard will highlight opportunities to improve OKRsTip #2: Commit to weekly OKR check-ins
Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.
Being able to see trends for your key results will also keep yourself honest.
Tability's check-ins will save you hours and increase transparencyTip #3: No more than 2 yellow statuses in a row
Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples above). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.
As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.
Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.
How to turn your Delivery Manager OKRs in a strategy map
The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly. Reviewing progress periodically has several advantages:
- It brings the goals back to the top of the mind
- It will highlight poorly set OKRs
- It will surface execution risks
- It improves transparency and accountability
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.
Tability's Strategy Map makes it easy to see all your org's OKRsIf you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.
More Delivery Manager OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to attain an affordable, emissions-free vehicle
- OKRs to improve quarterly performance through consistent check-ins with manager
- OKRs to ensure efficient transition from SAP ECC to SAP S/4
- OKRs to uphold highest product quality standards
- OKRs to boost the sales pipeline in Portugal
- OKRs to support CEO in executing strategic initiatives and tracking progress
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: What is the meaning of OKRs
- Blog posts: ODT Blog
- Success metrics: KPIs examples
What's next? Try Tability's goal-setting AI
You can create an iterate on your OKRs using Tability's unique goal-setting AI.
Watch the demo below, then hop on the platform for a free trial.